1. Introduction and Company Information
This Privacy Policy explains how Phil & Sebastian & Sebastian Coffee Roasters collects, uses, discloses, retains, and protects personal information in connection with its coffee-shop business and website operated at bombit.pro. We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Phil & Sebastian & Sebastian Coffee Roasters operates from:
618 Confluence Way SE
Calgary, AB T2G 0G1
Canada
Contact details:
- Email: [email protected]
- Phone: +1 403-261-1885
This Privacy Policy applies to personal information collected through our website, in-store operations, customer service interactions, loyalty or rewards programs, online orders, delivery services, catering inquiries, employment applications, and other business activities managed by Phil & Sebastian & Sebastian Coffee Roasters.
2. Data Collection and Processing
We may collect personal information directly from you, automatically from your device, and from third parties where permitted by law. The personal information we collect may include:
- Contact information such as name, email address, telephone number, and mailing address;
- Account and order information, including purchase history, order preferences, and transaction details;
- Payment-related information processed through secure third-party payment providers (we do not intentionally store full credit card numbers unless required for a specific transaction process);
- Customer service communications, feedback, and survey responses;
- Website usage data such as IP address, browser type, device identifiers, pages viewed, and interaction data;
- Location information where enabled by your device or browser and where reasonably required for service delivery or site functionality;
- Information provided in relation to gift cards, promotions, competitions, catering requests, or loyalty programs;
- Employment or contractor application information, including resume details and references, if you apply for a role with us;
- Any other information you choose to provide to Phil & Sebastian & Sebastian Coffee Roasters.
We may also process certain information using cookies, pixels, and similar technologies for website functionality, analytics, security, and marketing where permitted by law and subject to your choices.
3. Purpose of Data Processing
We process personal information for the following purposes:
- To provide and manage our products and services, including in-store sales, online orders, delivery, catering, and customer support;
- To process payments, refunds, and order-related communications;
- To administer loyalty programs, gift cards, promotions, and contests;
- To improve our website, products, menu offerings, operations, and customer experience;
- To personalize communications, offers, and content where permitted;
- To respond to inquiries, complaints, and requests;
- To maintain business records and fulfill accounting, tax, and legal obligations;
- To detect, investigate, and prevent fraud, abuse, unauthorized access, and other security incidents;
- To evaluate employment or contractor applications;
- To carry out any other purpose to which you consent or that is otherwise permitted or required by law.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on consent, express or implied, and on circumstances where collection, use, or disclosure is authorized or required by law. Depending on the context, Phil & Sebastian & Sebastian Coffee Roasters may process personal information on the following bases:
- Consent: When you voluntarily provide information or opt in to marketing communications, cookies, loyalty programs, or other services;
- Contractual necessity: To fulfill orders, provide services, process payments, or manage customer accounts;
- Legal and regulatory obligations: To comply with tax, accounting, employment, recordkeeping, or other legal requirements;
- Legitimate business purposes: To maintain and improve our business, secure our systems, and manage customer relationships, where permitted by law and where such interests are not overridden by your rights;
- Protection of vital interests or lawful investigations: Where disclosure is necessary to address emergencies, threats, fraud, or lawful requests.
Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may share personal information with third parties only as necessary and appropriate for the purposes described in this Privacy Policy. These third parties may include:
- Payment processors and financial institutions;
- Website hosting, cloud storage, and IT service providers;
- Analytics providers and marketing service providers;
- Delivery, logistics, and fulfillment partners;
- Customer support and communications platforms;
- Professional advisors such as lawyers, accountants, auditors, and insurers;
- Government, regulatory, law enforcement, or other public authorities where required or permitted by law;
- Business partners involved in events, promotions, catering, or collaborative offerings.
We require third-party service providers to protect personal information and use it only for authorized purposes. However, some third parties may process information under their own privacy policies, which we encourage you to review.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be disclosed to courts, law enforcement, or regulatory authorities in accordance with local law.
Where personal information is transferred outside Canada, Phil & Sebastian & Sebastian Coffee Roasters takes reasonable steps to ensure appropriate contractual, organizational, and technical safeguards are in place to protect the information.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and business requirements, and to resolve disputes or enforce agreements.
- Customer account and order records are retained for a period reasonably required for operations, accounting, tax, and warranty or dispute purposes;
- Marketing information is retained until you opt out or withdraw consent, unless retention is required by law;
- Website analytics and cookie-related data are retained according to the settings of the relevant tools and our internal retention practices;
- Employment application data is retained for a reasonable period after the hiring process, unless a longer period is required or permitted by law.
When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it where appropriate.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Phil & Sebastian & Sebastian Coffee Roasters:
- Access: Request confirmation of whether we hold personal information about you and obtain access to it;
- Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: Request deletion of personal information, subject to legal retention obligations and legitimate business needs;
- Restriction: Request that we limit the use or disclosure of personal information in certain circumstances;
- Data portability: Request a copy of certain personal information in a structured and commonly used format where required by applicable law;
- Objection: Object to certain processing activities, including direct marketing where applicable.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. If we are unable to comply fully with your request, we will explain the reason subject to legal restrictions.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw your consent at any time by contacting us or by using any available unsubscribe or preference-management mechanism. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information, we may not be able to provide some services, promotions, or account features to you.
10. Right to Complain
If you have concerns about our handling of personal information, we encourage you to contact us first so we can attempt to resolve the matter promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation by a regulator.
11. Data Security
Phil & Sebastian & Sebastian Coffee Roasters uses reasonable physical, organizational, and technical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or theft. These safeguards may include:
- Access controls and role-based permissions;
- Secure network and system configurations;
- Encryption or other protective measures where appropriate;
- Employee confidentiality obligations and privacy training;
- Monitoring and incident response procedures;
- Regular review of vendors and service providers.
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact:
Phil & Sebastian & Sebastian Coffee Roasters
618 Confluence Way SE
Calgary, AB T2G 0G1
Canada
- Email: [email protected]
- Phone: +1 403-261-1885
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs. The revised version will be posted on our website at bombit.pro with an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.